# How to request a refund of your DataPasa balance

> Request a refund of unused DataPasa balance from the Finances page. Refunds go back to the card you paid with, crypto top-ups are non-refundable.

You can get back money that you topped up by card and have not spent on servers. Crypto top-ups and hours already used are not refundable.

## Request a refund

1. Sign in to [cloud.datapasa.com](https://cloud.datapasa.com) and open **Finances**.
2. Go to the **Refunds** tab and click **Request refund**.
3. Enter the amount.
4. Submit the request.

The amount is taken off your balance as soon as the request is created, so it cannot be spent on servers while we process it. You can have one pending request at a time.

## Where the money goes

Refunds are paid only back to the card you paid with, so the **Request refund** button is available only if you have topped up your balance by card. We do not pay refunds in crypto.

## What can and cannot be refunded

- **Refundable:** unused money on your balance that you topped up by card.
- **Not refundable:** crypto top-ups, hours already charged for servers, and [bonus credits](https://datapasa.com/wiki/billing/promo-codes-and-bonus-credits).

Requests are reviewed by our team and paid out manually. Payment provider fees may be deducted. The full terms are in the [refund policy](https://datapasa.com/en/refund-policy).

## Track your request

The status of every request is shown on the **Refunds** tab. If you have questions about a request, open a ticket in **Support Center**.