Refund Policy

1. Prepaid Billing Model

DataPasa Limited operates on a prepaid billing model. You top up a USD balance in advance, and active services are charged against that balance as they run. Virtual servers are billed hourly in advance, so each hour of service is charged at the start of that hour. This policy explains the circumstances under which refunds are available.

2. 14-Day Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers generally have a 14-day right to withdraw from a contract. However, under Regulation 36(1)(a), this right does not apply to digital content or services where:

• The service has begun performance before the end of the 14-day period; and
• The customer has given express consent to commencement of performance and acknowledged the loss of the withdrawal right.

When you order a server or other service, you expressly request immediate provisioning and acknowledge that performance begins immediately, thereby waiving the 14-day cooling-off right in respect of that service. This acknowledgement is confirmed at the point of order in the customer dashboard. In this policy, customer dashboard means whichever of our two panels your account is registered in, either cloud.datapasa.com or my.datapasa.com.

3. Unused Balance Refunds

If you wish to close your account and have an unused balance (funds not yet applied to provisioned services), you may request a refund of the unused amount subject to the following conditions:

• The minimum refundable amount is $5.00 USD. Balances below this threshold are not refundable due to payment processing costs.
• Refunds will be returned via the original payment method where technically possible. If the original method is unavailable, we will discuss an alternative with you.
• Refunds will be processed within 14 business days of receiving and approving your request.
• Any payment processing fees charged by the original payment provider may be deducted from the refund amount.

Request the refund before you delete your account. Account deletion is a separate action in the customer panel, and once you confirm it your remaining balance is forfeited under section 8 of our Terms of Service. We cannot process a refund after that point. The panel warns you and shows the exact amount before you confirm.

Promotional and bonus credits are not money, were never paid for, and are not refundable in any circumstances.

4. No Refund for Consumed Services

Charges for services that have already been provisioned and delivered are non-refundable. This includes hours already charged, partial billing periods, and services that were suspended due to insufficient balance.

5. Service Credits for SLA Breaches

If DataPasa fails to meet its 99.9% monthly uptime SLA for your server, you may be eligible for a service credit applied to your account balance. Service credits are the exclusive remedy for SLA breaches and are not refundable as cash.

6. Cancellation of Services

You may cancel any active service at any time through the customer dashboard. For hourly-billed services, cancellation stops all further hourly charges. The hour already charged at the time of cancellation is non-refundable, and the service runs until the end of that paid hour unless you delete it sooner.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your payment provider. Most issues can be resolved directly. Accounts subject to unresolved chargebacks may be suspended pending investigation. Fraudulent chargebacks may result in permanent account termination.

8. How to Request a Refund

To request a refund of your unused balance, please send an email to support@datapasa.com with the subject line:

Refund Request — [your account email address]

Please include the reason for your request and confirm the account you wish to close. We will review your request and respond within 5 business days.

You can also open a support ticket from inside the customer panel, which is faster because we can see your account immediately. Whichever route you choose, do it before confirming account deletion.

9. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation. If you believe a service was not provided with reasonable care and skill, please contact us to discuss a remedy.

10. Contact

For questions about this Refund Policy, please contact us at support@datapasa.com.