How to request a refund of your DataPasa balance

You can get back money that is still on your balance and has not been spent on servers. Hours already used are not refundable.

Request a refund

1. Sign in to cloud.datapasa.com and open Finances.
2. Go to the Refunds tab and click Request refund.
3. Enter the amount and choose how you want to receive it.
4. Submit the request.

The amount is taken off your balance as soon as the request is created, so it cannot be spent on servers while we process it. You can have one pending request at a time.

Payout methods

Method	Network
USDT	ERC20, BEP20 or TON
USDC	ERC20 or Solana
Card	back to the card you paid with

Card refunds are offered only if you have topped up your balance by card. For crypto payouts double check the address and network, since a transfer to a wrong address cannot be reversed.

What can and cannot be refunded

• Refundable: unused money on your balance.
• Not refundable: hours already charged for servers, and bonus credits.

Requests are reviewed by our team and paid out manually. Network or payment provider fees may be deducted. The full terms are in the refund policy.

Track your request

The status of every request is shown on the Refunds tab. If you have questions about a request, open a ticket in Support Center.